Frequently Asked Questions

Find answers to common questions about our online gambling website.

Affiliate Program
Affiliate Agent Program

1. What is the GemPartners Affiliate Program?

Our Affiliate Program is a partnership program where you can earn commissions based on the activity of the player that you have referred to our site.

2. How do I sign up for the program and how much does it cost?

Our Affiliate Program is completely free to join. All you need to do is complete the online registration form and you will be contacted within 2 business days regarding your acceptance into the program.

3. When are commissions paid?

Commissions are paid on a monthly basis and are tracked by industry-leading third-party software where you can track your earnings daily.

4. Is there a minimum commission threshold?

Yes. A minimum of $200 must be earned monthly to receive a payout.

5. Do negative balances carry over?

Yes, negative balances will carry over from month to month. You’ll need to work off the negative balance before your commision is paid out.

6. Do I earn commissions on my deposits or wagers?

No, you cannot earn commissions on your account. If you create an account as a referral of yourself, your account will be terminated.

7. How many players do I need to refer to remain active?

You need to refer a minimum of 1 active member (actively playing on our platform).

8. Which are the generally accepted countries?

Countries in Southeast Asia are the primary markets, specifically Singapore and Malaysia.

9. How secure is my personal and business information?

Your contact information is secure with MyAffiliates and you may withdraw your consent at any time. We do not sell or share your contact information with any third parties.

10. I forgot my password. How do I get it?

You can request to reset your password at affiliates@gempartner.io. The reset password link will be sent to your registered email address.

1. How do I become an affiliate agent for GemBet?

To become an affiliate agent, log in to your existing GemBet account and generate your unique referral link and code. Contact or be contacted by the Affiliate Agent Manager for further guidelines for registration and approval.

2. What is a referral link, and how does it work?

A referral link is a unique URL, assigned to you as an affiliate agent. When users click on this link and sign up or make a deposit, you can earn commissions.

3. What kind of support do affiliate agents receive from the casino?

Typically, affiliate agents receive support in the form of marketing material, dedicated agent manager, and assistance with tracking referrals and payouts.

4. Is there a limit to the number of referrals an affiliate agent can make?

Generally, there is no specific limit to the number of referrals an agent can make. However, there might be certain terms or conditions outlined, so please contact your Affiliate Agent Manager for detailed information.

5. How often are affiliate agents paid for their referrals?

Payments are scheduled weekly. The weekly calculation period starts on Monday at midnight and concludes the following Sunday at 11:59 PM (SGT).

6. Can I track the performance of my referrals/downlines?

Yes, we offer a weekly dashboard where agents can track the performance of their referrals/downlines including total amount of real money activities, sign-ups and of course, YOUR EARNINGS!

7. Are there any specific promotional guidelines or restrictions for affiliate agents?

Yes, our affiliate programs have guidelines regarding promotional methods, content usage, and compliance with advertising regulations. This should be adhered to avoid any issues.

8. What happens if a referred user/downline becomes inactive?

You will be informed by your Affiliate Agent Manager in regards to their inactivity, a discussion for reactivation may apply. The treatment of inactive referrals varies, as specific terms regarding user activity duration for commissions eligibility will be discussed during the onboarding process.

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